Refund Policy
ISHA Academy Refund Policy
At ISHA Academy, we strive to provide high-quality educational services and support to our students. Please read our refund policy carefully to understand our terms regarding payments, rescheduling, and cancellations.
1.Fees Payment:
- Due Date: Fees are due on the 1st of every month and should be paid no later than the due date.
- Late Charges: All late payments without prior notification will incur a late fee of £15. This charge will be added to your account automatically.
2.No Refunds: Once fees are paid, they are non-refundable. This policy applies to all types of payments, including but not limited to, tuition fees, registration fees, and material costs.
3.No Carry-Over of Fees: Fees for one month cannot be carried over to the next month. Each month is billed and charged independently, and any unused sessions within a month cannot be transferred or credited to future months.
4.Rescheduling Policy:
- Advance Notice: We understand that emergencies can occur. If you need to reschedule a lesson, please provide us with at least 24 hours’ notice.
- Emergency Situations: In cases of genuine emergencies (e.g., medical emergencies, family crises), we will do our best to accommodate a rescheduling request. However, this is subject to the availability of the tutor and suitable timeslots.
- One-Time Reschedule: Rescheduled lessons due to emergencies can only be accommodated once per month. Subsequent rescheduling requests may not be entertained.
5.Missed Lessons: If a student misses a lesson without prior notice, it will be counted as a completed session. No refunds or rescheduling will be provided for missed lessons without 24 hours’ notice.
6.Tutor Availability: While we strive to ensure that the same tutor is available for the entirety of a student’s course, we cannot guarantee tutor availability. In cases where a tutor is unavailable, we will arrange for a suitable replacement.
7.Public Holidays and Center Closures: If a lesson falls on a public holiday or if the academy is closed due to unforeseen circumstances (e.g., extreme weather), we will reschedule the lesson at no additional cost. We will notify you of the new date and time as soon as possible.
8.Termination of Services: If ISHA Academy decides to terminate services for any reason, a prorated refund will be issued for any remaining sessions.
9.Special Circumstances: Any requests for exceptions to this policy must be made in writing and will be considered on a case-by-case basis by the administration. Approval of such requests is at the sole discretion of ISHA Academy.
By enrolling in ISHA Academy, you acknowledge and agree to abide by this refund policy. We appreciate your understanding and cooperation. If you have any questions or need further clarification, please do not hesitate to contact us at info@isha-academy.co.uk